FAQ

Contact Revolution Golf

Revolution Golf Basics


RG+ Membership


Video Access


Login Information


Revolution Golf Email


Order Status


Revolution Golf Basics

How do I add my picture or avatar to show next to my comments?
To have a photo (or avatar) next to your comments & questions, you need to do the following:
  1. Log into the site.
  2. Hover your mouse over your name in the top right-hand corner of the screen.  
  3. Click on the third item in the list that appears called ‘Account’.
  4. A new page will load with your account.
  5. On the bottom right-hand corner of the background picture, click on the "EDIT IMAGERY' link.
  6. Click the Choose File button to locate the image file you wish to use.
  7. Find the picture you would like to use and click Open.
  8. Click Upload New for your picture to change.
How will I know if someone replies to one of my comments?
When you log into your Revolution Golf account, hover over your name in the upper-right corner. There will be a number next to the ‘Unread Comments’ link, indicating that a response has been posted to your comment/question.
Where do I find additional products available for sale from Revolution Golf?
To browse through our selection of digital/streaming video content, DVDs, training aids, golf clubs and other items, go to our Pro Shop at the following link: https://www.revolutiongolf.com/shop/shop-home
 
You can also go to the Shop from any page on the website, by clicking on Shop in the top option bar.
 

RG+ Membership

If I am an RG+ member, why did I receive an invitation to join again?
We are excited about our RG+ membership program and are continuing to market it very aggressively. Sometimes this results in promotional messages going to individuals who have already signed up. We apologize, please be patient with us and, if appropriate, feel free to forward the invitation to a friend so he or she can begin enjoying an RG+ membership with Revolution Golf.
How do I cancel my RG+ membership subscription?
To cancel your RG+ membership subscription, contact our member support team by sending us an email at customerservice@revolutiongolf.com along with your Username, email address, and/or your order number and we will stop your subscription right away.
Will my RG+ Membership price(s) go up?
Currently, there are no plans to ever increase your ongoing membership rates. Our desire and mission is to lock in the lowest rate possible for you and keep your high quality online golf instruction inexpensive. They will never automatically go up, rest assured if unforeseen circumstances beyond our control necessitated some type of price increase we would contact you first so only you could renew at some theoretical unexpected changed rate event. IT WOULD NEVER BE DONE WITHOUT YOUR PERMISSION OR KNOWLEDGE.

Video Access

Why won't my video play?
We're sorry to hear you are having trouble playing the videos. When our members experience this problem it's usually the result of a problem within their web browser (Internet Explorer, Firefox, Safari or Chrome). In nearly all cases the following steps will fully resolve the issue:
 
  1. Clear your internet browser's cookies and cache/history.
  2. Be sure that you have the latest version of Flash downloaded. The link for Adobe Flash is: http://get.adobe.com/flashplayer/
 
If the first 2 steps don't resolve your issue, try an alternative browser such as Google Chrome or Mozilla Firefox.

The link for Google Chrome is:
https://www.google.com/chrome?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha

The link for Mozilla Firefox is:
http://www.mozilla.org/en-US/firefox/new/

After a different Internet browser is installed onto your computer, open the browser and go to our site at: https://www.revolutiongolf.com to try the video again. 
 
If you are an AVG user, it's possible that our streaming video content is being blocked by AVG. 
  1. Open your internet browser and look for the AVG "eyeball." If using Mozilla Firefox or Google Chrome it will be in the top right-hand corner. If using Internet Explorer, it will be in the top center.
  2. Click the eyeball and then click settings. When that page comes up you will see a list of blocked services. Make sure that our streaming content provider, Brightcove, is not checked and then click save. 
  3. Go back to Revolution Golf, refresh the page, and the videos should play.
 
If these steps don't resolve your issue please send a detailed explanation of what you are experiencing, including the operating system/version you're on (i.e. Windows 7, Safari, etc.) and the browser/version you are using (i.e. Internet Explorer version 11.0.18, etc.) to Member Support so your issue can be addressed individually. 
How do I save a video to my favorites?
Our videos are available to be added as a Favorite if you are an RG+ member. Please keep in mind that every video is not available to be Favorited. 

For Daily Tip Videos there are 2 ways you can Favorite your video.
  • Before you click on the video: If you highlight your mouse on the video, you will see 2 options appear in the top right hand corner of the video.  To add it to your Favorites, please click on the Star.
  • Once you have already clicked on the video: While viewing it, you can highlight your mouse over the video playing to get 3 options in the top right hand corner.  To add it to your Favorites, please click on the Star.
How do I download a video?
Many of our videos are available for download. To download one of our Daily Video Tips, you must be an RG+ member. If you're not an RG+ member but have purchased a video from us, you can download your purchased videos if you see the ‘Download’ link beside the video image.

To download one of our Daily Video Tips or full-length lessons ensure that you are logged in with your username and password. If available for download, the video will have a ‘Download’ link in light grey below the video.

Because our videos are shot in the highest-quality format, downloads can be extremely large files, so we always recommend that you watch your videos by streaming them directly from our site. (You will always have access to your purchased videos)
How do I search for a specific video when logged into the RG+ website?
To find a video, click on the Search icon in the upper-right portion of the home page, just to the left of your name. Then click on the words "What are you looking for?" and type in your search term(s) to find videos that match.
Where are my purchased videos?
Purchased videos can be found by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your Email and Password.
  4. Once logged in, click on ‘My Videos’ in the top option bar and it will bring you right to your Purchased Videos.
    1. Once logged in, you’ll see ‘My Account’ in the top-right corner of the screen.
    2. Hover your mouse over this, then select ‘Videos’ from the menu.
    3. Your purchased video(s) will be on the next screen
 
NOTE:  Your most recent purchases will be at the top of the list, you may need to scroll down for any older video purchases you have made.
 
You may find the video at the following link helpful: 
http://access.revolutiongolf.com/how-to-access-revolution-golf-from-your-computer
 
Where are my videos? I never got my DVDs.
If we didn't specifically collect your "Ship To" address or charge you a Shipping & Handling fee, then your purchase was for digital/online streaming content only. You own your videos online and can access them on an unlimited basis from anywhere in the world through the Internet. The order is completely online, so no physical DVDs are sent.

Your purchased digital videos can be found by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your Email and Password.
  4. Once logged in, click on ‘My Videos’ in the top option bar and it will bring you right to your Purchased Videos.
    1. Once logged in, you’ll see ‘My Account’ in the top-right corner of the screen.
    2. Hover your mouse over this, then select ‘Videos’ from the menu.
    3. Your purchased video(s) will be on the next screen
 
You may find the video at the following link helpful: 
http://www.revolutiongolf.com/@rg/getting-to-know-the-new-rg
Where are my purchased videos?
Purchased videos can be found by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your Email and Password.
  4. Once logged in, click on ‘My Videos’ in the top option bar and it will bring you right to your Purchased Videos.
    1. You can also, once logged in, you’ll see ‘My Account’ in the top-right corner of the screen.
    2. Hover your mouse over this, then select ‘Videos’ from the menu.
    3. Your purchased video(s) will be on the next screen
Where are my videos? I never got my DVDs?
If we didn't specifically collect your "Ship To" address or charge you a Shipping & Handling fee, then your purchase was for digital/online streaming content only. You own your videos online and can access them on an unlimited basis from anywhere in the world through the Internet. The order is completely online, so no physical DVDs are sent.

Your purchased digital videos can be found by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your Email and Password.
  4. Once logged in, click on ‘My Videos’ in the top option bar and it will bring you right to your Purchased Videos.
    1. You can also, once logged in, you’ll see ‘My Account’ in the top-right corner of the screen.
    2. Hover your mouse over this, then select ‘Videos’ from the menu.
    3. Your purchased video(s) will be on the next screen

Login Information

I tried to reset my password, why haven’t I received the email on how to change it?
If you tried to reset your password via the login page ‘Forgot your Password?’ link, you should receive an email with instructions on how to reset your password.

If you never received an email, it’s likely that the email associated with your account is not valid.  Please do the following:

Send an email to customerservice@revolutiongolf.com with the following information:
  1. Your full name
  2. Your Revolution Golf email
 
We will update your password for you at that time, and send you an email with instructions on how to login.
How do I change my password?
 
To change your current password please do so by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your current Email and Password.
  4. Hover your mouse over ‘My Account’ in the top-right corner, then select ‘Account’ from the menu
  5. Under ‘Account Settings’  you will have to type in your Old Password and the New Password you would like to use, then click ‘Save’ 

Revolution Golf Emails

Why did my emails stop coming?
The most common reason why members stop seeing our Daily Tips emails is that they are being routed to the spam or junk folder. Please ensure that your email program is set to allow messages from email@e.revolutiongolf.com and customerservice@revolutiongolf.com to be delivered to your in-box.

It's also possible that you might have inadvertently unsubscribed with the "Manage Subscriptions" link located at the bottom of one of our emails. Open one of our previous emails and select the "Manage Subscriptions" link at the bottom. This will take you to a page where you can un-check the box in front of "I do not want to receive any more emails" and then click "update."
 
You can also use this link to remove your email from our database:
http://subscription.management.revolutiongolf.com/subscriber?email=
 
Please add your email address after the = and press enter to go to the preferences for your revolutiongolf.com emails.
How do I control what email "Alerts" I receive from RG.com?
To customize your email preferences, click on the "Manage Email Preferences" link at the bottom of any of our Daily Tips or promotional email messages. On the page that opens click on "subscriptions" and then make sure you have a check-mark on each eNewsletter you want to receive regularly.

You can also use the link below to remove your email from our database. Please add your email address after the = and press enter to go to the preferences for your revolutiongolf.com emails.
http://subscription.management.revolutiongolf.com/subscriber?email=

To ensure that our messages are not routed to your spam or junk folder, make sure your email program's settings are set to allow emails from email@e.revolutiongolf.com and customerservice@revolutiongolf.com are on your list of safe contacts.
How do I unsubscribe from your email list?
To control which messages, if any, you receive from Revolution Golf, click on the "Manage Email Preferences" link at the bottom of any one of our Daily Tip or promotional emails. The link will take you to a page where you can limit the kinds of emails you receive from us or remove your email address from our database completely by selecting "Unsubscribe from all". Put a check-mark in the little box in front of "I no longer wish to receive any future publications" and select the "Update" button below.
 
You can also use the link below to remove your email from our database. Please add your email address after the = and press enter to go to the preferences for your revolutiongolf.com emails.
http://subscription.management.revolutiongolf.com/subscriber?email=

Revolution Golf Order Status

Why are there unexpected charges after my item has been delivered?
For international customers, additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
How do I track my package without the tracking link?
After your order has shipped, you will receive a Shipping Confirmation email from us.  If the link is available to click on, please click on that and it will bring you directly to your shipment progress.
 
If the link is not available, please copy the tracking number that is listed in the email.  From here, if it is pasted in the browser you use, in the address bar, and you click enter the browser will automatically recognize the tracking number and generate a new page.  On this page it will list the possible Shipping Companies it could have shipped with, which is usually one.  Click on the Shipping Companies name and it will bring you directly to your shipment progress.
Where can I see my order status on RG.com?
To access your current order, and any order within the last 6 months please do so by doing the following:
  1. Go to www.revolutiongolf.com
  2. Click on the word ‘Log In’ in the top-right corner of your screen.
  3. Login with your current Email and Password.
  4. Hover your mouse over ‘My Account’ in the top-right corner, then select ‘Account’ from the menu
  5. Under ‘Orders’ you will be able to see your most recent order and any order placed within the last 6 months.